Workflow Tracking

Overview

Multi-level

Configurable stages with role-based actions.

Notifications

Email, SMS and WhatsApp alerts for approvals.

SLA & Escalation

Deadlines, reminders and escalation to managers.

Approval Intake

Record an approval decision for PR, PO, PV, Leave Request, or Expense Claim. Submissions notify administrators for follow-up in the ERP backend.

Document Type *
Reference Number *
Action
Comments
Supporting Document

Max file size (Mb): 10

Max number of files: 1

How Approvals Work

When you submit a document, the ERP team processes it through the appropriate approval stages. You'll receive updates by email.

Workflow Matrix

PR (Purchase Requisition):
Project Staff u2192 Program Manager u2192 Procurement Officer u2192 Finance Officer u2192 Executive Director

PO (Purchase Order):
Procurement Officer u2192 Finance Officer u2192 Executive Director

GRN (Goods Receipt):
Warehouse Officer u2192 Program Manager (ack) u2192 Finance Officer (3-way match)

PV (Payment Voucher):
Requester/Finance Officer u2192 Program Manager (if program) u2192 Executive Director u2192 Payment

Leave Request:
Staff u2192 Line Manager u2192 HR Officer u2192 Executive Director (if policy requires)

Expense Claim:
Staff u2192 Line Manager u2192 Finance Officer u2192 Executive Director (threshold-based)

Workflow Configuration

Define steps, roles, and SLAs for each document type.

Document Type *
Step Order *
Step Name *
Role *
Required Action *
SLA (Hours) *
Escalate To (Role)
Parallel Step?
Effective From

Delegation & Acting

Set who acts on behalf of an approver for a limited period.

From (Approver Email) *
To (Acting Email) *
Start *
End *
Applies To *

SLA & Notifications

Set deadlines, escalation and alert channels for approvals.

Document Type *
Max Hours (before Escalation) *
Escalate To (Role) *
Notify Channels *
Reminder Every (Hours)
Max Escalations

Approver Assignment

Map roles to staff by department and project/grant.

Department *
Role *
Approver Email *
Project / Grant (optional)
Active From